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Position Summary

Client Services Manager - Part Time

Location: Virtual

Client Services Manager, Part-Time  We are looking for a talented Client Services Manager to join our team. This individual will help drive client relationships and oversee strategy for multiple client accounts and campaignsSpecifically, the Client Services Manager will oversee b2b sales campaigns for our technology and professional service firm clients. 

The ideal candidate will have strong, professional communication skills as they work to maintain client satisfaction and long-term retention of assigned accounts. They also understand that preparation and follow-through are vital to success.

MarketLauncher is a fast-moving, agency type environment that looks for individuals who are organized and reliable in our 100% remote company. This position is for someone that can demonstrate and embrace MarketLauncher’s 4 Core Values that guide our company and the decisions we make.  The 4 Core Values are: 

ACHIEVEMENT, IMPROVEMENT, COMMITMENT and FUN!  

Responsibilities: 

  • Lead and manage strategy sessions for assigned new clients to understand their business, objectives and expectations and strategize in development of their program 
  • Onboard and manage new client b2b sales programs 
  • Meet with assigned clients on a bi-weekly basis to present client sales campaign reports and collaboratively strategize on ways to maximize results or pivot based on market data 
  • Proof and oversee messaging on assigned accounts - including call framework and sales emails – ensuring it aligns with strategic objectives of the client program to meet the deliverables 
  • Build and maintain day to day client communications and internal communications with account teams as it relates to assigned accounts 
  • Ability to work independently on projects from conception to completion, maintain deadlines and be held accountable to your clients  
  • Work with all levels of internal management and staff, as well as outside clients, vendors and agency partners  

This is a great opportunity for the right candidate to leverage prior account management experience in a flexible, fully remote environment as part of the Client Services teamAlthough this position is part-time, it has the potential to grow to a full-time opportunity.  

Education and Experience: 

  • Bachelor’s Degree in Marketing, Business, Communications, Journalism or similar program 
  • Knowledge and understanding of outbound sales lead development /sales pipeline process 
  • Solid technology skills, including Office365, Excel, PowerPoint and CRM experience (HubSpot preferred, but not required) and ability to learn new software  
  • Organized, strategic, detail-oriented with exceptional communication and writing skills 
  • Experience in managing multiple accounts and how they are tracking to their performance goals  
  • Solution-focused approach to situations  
  • Must be able to shift gears and pivot when necessary to meet the needs of the campaign and client and be able to manage multiple priorities 

MarketLauncher, Inc. is a boutique firm providing b2b market research and sales prospecting services for technology companies and professional service firms. Our clients are primarily companies which offer complex products and services where buying decisions are made at the executive level. Our team of marketing and sales professionals develops, implements, maintains and monitors strategic programs that accelerate the sales process and help our clients achieve a predictable model for growth. 

This middle management position is part of the Client Services Team and will report to the head of the department as well as collaborate with the other ML Team members and clients. This is a part-time employee position ranging from 20-25 hours per week with the potential to grow to a full-time opportunity.   

*Note that MarketLauncher has no physical location. Instead, we’ve created a unique virtual environment where every employee works from their own home-based office. Therefore, candidates may be located and able to work from virtually anywhere in the United States. 

We try to review applications as quickly as possible, but we ask that you are patient during this process.