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MARKETLAUNCHER

Client Services Coordinator

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Remote
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[Part Time Opportunities]

Job Details

 

About Marketlauncher 

Founded in 2001, MarketLauncher is a boutique, 100% remote firm providing B2B lead development, market research, and prospecting services. We work with companies that offer complex products and services aimed at high-level decision-makers. Our team of seasoned sales and marketing experts has a proven track record of helping client companies achieve growth by moving more opportunities into their sales pipeline. We are experts at managing complex sales and engaging the c-suite. We scale our programs to meet our clients' specific needs. Programs have ranged from small, highly targeted campaigns aimed at executives within the Fortune 500 for 7-figure deal potential, to large-scale demand generation efforts designed to produce thousands of MQL’s. 

Marketlauncher is looking for a Client Services Coordinator to assist in the management and coordination of integrated campaigns across multiple clients. In close partnership with the Vice President of Client Services, Client Services Managers, and Client Service Associates, this position supports all elements of the campaign cycle; including client onboarding document preparation and meeting notes, planning and reporting to Vice Presidents of Client Services and Operations and Technology, collaborating with our internal sales, content manager, and operations teams on campaign logistics and needs, managing meeting agendas, scheduling internal and external meetings, assistance with following up on internal and external timelines and tasks.  

The ideal candidate is extremely detail-oriented, effective in juggling multiple timelines and resource needs, and skilled in navigating and collaborating with cross-functional teams in servicing client campaign needs. 

This position reports directly into the Vice President of Client Services with oversight from the Client Service Managers. 

Responsibilities:

  • Assist in the development of Client Program Guideline documents which include internal and client KPI’s, campaign details and assets  
  • Coordinate closely both within Client Services and across Operations, Content Management, and the Client Quality Assessment (CQA) Specialist on campaign activity timelines and reporting. Plan and report CQA’s to Vice Presidents of Client Services and Operations and Technology 
  • Calendar and send invitations for internal and external client account calls 
  • Management of Agendas for client and internal strategy and kick off calls 
  • Managing timelines and action items for client campaigns 
  • Collaborating with clients on set up needs for the MarketLauncher sales team 
  • Consistently communicating with the sales team and including the appropriate Client Services Manager to ensure timely insights and feedback for the client  
  • Supporting Content Manager with needed data from HubSpot for ongoing development of client messaging reports 
  • Contribute to client conference calls and ensure next steps are captured and communicated 
  • Support the Client Services team in preparing for client meetings 
  • Perform other related duties as assigned 

Education, Experience and Qualifications 

  • Bachelor's Degree in a related field or an equivalent combination of education, training, and experience 
  • 1+ years of experience managing campaigns/clients with overlapping timelines and resource needs  
  • Detail-oriented to accurately track and communicate progress 
  • Adept at juggling competing timelines, client and internal communication, and schedules 
  • Strong work ethic and proven ability to meet deadlines in a fast-paced environment 
  • Effective communication skills; written and verbal 
  • Skilled at navigating cross-functional teams in service of meeting campaign needs 
  • Ability to build and maintain relationships with external stakeholders and internal cross-functional team members  
  • Effective project management to be able to handle or oversee multiple campaigns 
  • Degree or Experience: College degree in business. Bachelor’s degree in business or marketing preferred or professional experience between 7 and 10 years 
  • Ability to adapt in a fast-paced, changing growth environment and to work independently. 
  • Software knowledge. Experience using office applications and other software related to the position (i.e.  HubSpot, Microsoft Teams)

Benefits: 

  • Paid Time Off
  • 401K and 401K matching
  • Monthly office Allowance
  • Laptop provided
  • Performance Pay/Bonus
  • Flexible work environment
  • 100% Remote

This is a Part-Time, remote position averaging 25 hours per week. 

*Note that MarketLauncher has no physical location. Instead, we’ve created a unique virtual environment where every employee works from their own home-based office. Therefore, candidates may be located and able to work from virtually anywhere in the United States. 

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